Company Policies - Customer Care

Avonside Roofing is the largest roofing contractor in Britain in terms of geographical presence, with branches stretching from the south west and Home Counties into Scotland. It therefore believes it has a responsibility not just to its customer-base but also to the reputation of the industry as a whole to ensure that it achieves the highest standards of professionalism and customer satisfaction.

The personnel who deliver contracts are central to customer satisfaction, so Avonside Roofing ensures that they are well-trained and have the skills relevant to the project, materials and technologies.

Satisfaction in Avonside Roofing's view also extends to its customers' own customers, for example home owners. Avonside Roofing therefore has dedicated customer care teams at each branch who respond to issues on the rare occasions that they arise. While these are few and far between, Avonside has a system in place to ensure effective communication with its customer and the end customer too, from when the issue is flagged up to when it has been resolved and the timelines and actions involved in between. Click Here and Submit Contact us form to request a copy of our customer care policy.

The preferred option is of course that no issues arise and so Avonside Roofing is investing in new technologies and materials to deliver a right first time service.

Avonside Roofing is pleased to win repeat business from customers and performance-related awards too. These are displayed with pride in the various branches and underline the business' philosophy that every customer should be so happy that it can be a reference.

Customer Care at Avonside Roofing